Position: Customer Success Analyst
Location: Remote, Brazil
Department: Customer Success
Reports To: Customer Success Manager
Job Type: Full-time
Who We Are
EasyHub is a tech-driven company, transforming property management with innovative IoT solutions. We simplify life for property managers, guests, and residents through smart automation, making properties more efficient and easier to manage.
We’re looking for someone who is highly organized, proactive, and willing to learn. If you’re excited about joining a fast-paced team and growing your skills, this role is for you!
What You’ll Do
Daily Coordination & Scheduling
- Organize daily device installation schedules and ensure everything runs smoothly.
- Communicate with internal teams and customers to align on schedules and updates.
Customer Support
- Be the first point of contact for property managers to report guest issues.
- Use the EasyHub Platform to assist clients with resolving issues related to access control, thermostats, energy monitoring, sensors, and more by analyzing logs and resetting devices.
- Provide video call support to help guests with device instructions.
- Dispatch on-call technicians to units when required.
Content & Communication
- Create and update Help Center articles, user manuals, and product documentation.
- Write and schedule emails to inform customers about product updates, new features, and important announcements.
What You’ll Bring
Skills & Tools
- Organizational Skills: You’re detail-oriented and can manage schedules and priorities efficiently.
- Willingness to Learn: No technical expertise is required—we’ll teach you everything!
- Language Skills: Proficient in Portuguese and English, with strong written and verbal communication skills.
- Basic Tech Skills: Comfortable using tools like WhatsApp, Excel, PowerPoint, Google Workspace (Gmail, Google Sheets, Meet, Drive), and similar platforms.
Ideal Traits
- You’re proactive, self-motivated, and enjoy solving problems.
- You work well with deadlines and have a structured approach to your tasks.
- You’re a strong communicator who can explain things clearly to both technical and non-technical people.
Why Join Us?
At EasyHub, you’ll join a supportive and innovative startup that values growth and collaboration. You’ll gain hands-on experience in a fast-paced environment while helping property managers and guests have a seamless experience.
Perks include:
- Remote work flexibility.
- Opportunities for career growth and development.
- Being part of a dynamic team shaping the future of property management.
About EasyHub
Our smart solutions seamlessly connect property management systems (PMS) with smart devices, creating a smooth and efficient experience for property managers and guests.
Join us today and help redefine property management!
