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Case Study

Connecting Guest Experiences and Property Operations with EasyHub

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Case Study

Connecting Guest Experiences and Property Operations with EasyHub

Featured

Client

Mr. Florida

Location

Orlando, Florida

Property Count

20+ vacation rental properties

PMS Used

OwnerRez

Industry

Short-Term Vacation Rentals

Why It Works

Why It Works

Managing 20+ vacation rentals means coordinating guest communication, property access, and everyday operations across multiple homes.

For Mr. Florida, EasyHub brings these priorities together through Hub Pass, Hub TV, and connected smart devices.

The solution is designed to help the team:

  • Simplify check-in and property access.

  • Make stay information easier for guests to find.

  • Manage property devices remotely.

  • Support efficient operations as the portfolio grows.

The Challenge

The Challenge

With 20+ properties, Mr. Florida needs a consistent way to support guests and manage each home throughout the stay. Key operational priorities include:

  • Organizing check-in instructions and essential property information.

  • Making guest access simple and reliable.

  • Managing temperatures without visiting each property.

  • Responding to visitors and monitoring property entrances.

  • Keeping the guest experience consistent across the portfolio.


With OwnerRez as the PMS, the goal is to connect reservation management with the tools guests and staff use every day.

Seamless Integration with OwnerRez PMS

Seamless Integration with OwnerRez PMS

EasyHub complements Mr. Florida’s OwnerRez workflow with Hub Pass, Hub TV, smart locks, thermostats, doorbells, and cameras. Together, these solutions bring guest information, property access, and remote device management into a more connected stay experience.

The Smart EasyHub Package

The Smart EasyHub Package

Six connected solutions support Mr. Florida’s guest experience and property operations.

Hub Pass

  • Give guests a dedicated portal for their stay.

  • Simplify registration and check-in.

  • Keep Wi-Fi details, house rules, and instructions easy to access.

  • Present available services and add-ons.

  • Help guests find answers throughout their visit.

Hub TV

  • Bring the guest portal to the TV screen.

  • Display essential property information.

  • Make Wi-Fi details and house rules easy to find.

  • Highlight available services and local experiences.

  • Extend the property’s branded experience into the living room.

Smart Locks

  • Simplify entry with keyless access.

  • Manage property access remotely.

  • Reduce the need for physical key handoffs.

  • Support access coordination for guests and staff.

  • Give the team greater visibility into property access.

Smart Thermostats

  • Monitor and adjust temperatures remotely.

  • Set temperature limits for each property.

  • Help reduce unnecessary heating and cooling.

  • Reduce the need for on-site temperature adjustments.

Smart Doorbells

  • See and speak with visitors remotely.

  • Help coordinate arrivals and deliveries.

  • Give the team visibility at the front door.

  • Support responses without an on-site visit.

Security Cameras

  • Monitor exterior areas remotely.

  • Help the team review activity around property entrances.

  • Support visibility across multiple homes.

  • Help assess situations before sending staff.

Automation in Action

Automation in Action

The framework below highlights the operational areas to measure across Mr. Florida’s portfolio.
Before-and-after findings will be added once validated.

The framework below highlights the operational areas to measure across Mr. Florida’s portfolio. Before-and-after findings will be

added once validated.

Action

EasyHub Response

Guest books through OwnerRez

unique lock code generated and synced

Guest prepares for arrival

Hub Pass provides digital registration and information

Guest arrives at the property

unique lock code enables access during the stay

Guest turns on the TV

Hub TV displays property information, guest services, and local recommendations

Guest rings smart doorbell

host receives live video alert

Check-out

lock code expires, thermostat returns to eco mode

Everything works behind the scenes. No manual work. No follow-ups. Just smooth automation.

Action

EasyHub Response

Guest books through OwnerRez

unique lock code generated and synced

Guest prepares for arrival

Hub Pass provides digital registration and information

Guest arrives at the property

unique lock code enables access during the stay

Guest turns on the TV

Hub TV displays property information, guest services, and local recommendations

Guest rings smart doorbell

host receives live video alert

Check-out

lock code expires, thermostat returns to eco mode

Results & Impact

Results & Impact

Metric

Before EasyHub

After EasyHub

Guest communication

questions handled individually

60% fewer questions

Check-in experience

instructions shared manually

centralized information

Property access

coordinated separately for

each stay

keyless entry

Temperature management

on-site visits

remote temperature control

Guest services

promoted through

direct messages

displayed in Hub Pass

and Hub TV

Before EasyHub

After EasyHub

Guest communication

questions handled individually

60% fewer questions

Check-in experience

instructions shared manually

centralized information

Property access

coordinated separately for each stay

keyless entry

Temperature management

on-site visits

remote temperature control

Guest services

promoted through direct messages

displayed in Hub Pass

and Hub TV

What Mr. Florida Says

"EasyHub has made our day to day operation much easier. The integration with OwnerRez helps us automate access, manage our devices, and give guests everything they need through Hub Pass. It saves our team time and gives us a more professional experience to present to both guests and homeowners, which is very important when attracting and retaining owners."

"EasyHub took our operations to a new level. Its automation tools removed so many manual tasks from our team’s plate, and the integration with Track was flawless. The Pool Heater Control alone is worth it. We’ve saved time, reduced complaints, and now we track

every bit of energy used.

It’s a no-brainer."


Rafael

Ready to automate like Mr. Florida?

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