A self-reinforcing cycle that transforms every stay into long-term brand loyalty and direct revenue.
Relationship
Know your guests and build a direct connection beyond the reservation.
Guest Profile (CRM)
Guest History & Behavior
Returning Guests
Data Management
Engagement
Create personalized interactions throughout every stage of the guest journey.
Hub Pass
Hub TV
Rewards
Messaging & Campaigns
Conversion
Turn guest attention into measurable business value and direct bookings.
Upsells
Experiences
Direct Booking
Revenue Opportunities
Hub Experience keeps you connected to every guest across the entire stay lifecycle.
01
Reservation
Confirmation + Hub Pass invite sent
02
Pre-Stay
Digital guide, upsells & experiences
03
During Stay
Hub Pass + Hub TV Immersive experience
04
Checkout
Review request + campaign launch
05
Post-Stay
Rewards +
re-engagement campaigns
06
Return
Direct booking + brand loyalty
First-Party Data
Capture actionable profiles to
reduce OTA reliance and fuel
direct guest relationship.
High Engagement
Seamless digital experiences
that guests actually want to use
during their stay.
Incremental Revenue
Automated upsells and
targeted offers that convert at
higher rates.
Loyalty & Retention
Turn satisfied guests into
advocates who book direct for
their next stay.
What is Hub Experience?
Do guests need to download an app?
What is included in Hub Experience?
Does Hub Experience replace booking platforms or OTAs?




