Solutions

Devices

For Whom

Resources

Solutions

Hub Experience

Hub Experience

PLATINUM

Signature Guest

House Guide

Rewards

Upsells & Experiences

Hub Experience

Hub Experience turns every stay into a direct relationship, helping property managers build their own first-party guest audience, improve the guest experience, unlock new revenue, and create a continuous path back to their brand.

Go Beyond the Booking

Go Beyond the Booking

OTAs can bring you the reservation. Hub Experience helps you build everything that comes after it.

OTAs can bring you the reservation. Hub Experience helps you build everything

that comes after it.

1

Booking

OTA brings the reservation

2

Stay

Personalized in-stay experience

3

Relationship

Direct guest

connection built

4

Revenue

Upsells and new opportunities

5

Return

Guests book directly

with you

1

Booking

OTA brings the reservation

2

Stay

Personalized in-stay experience

3

Relationship

Direct guest connection built

4

Revenue

Upsells and new opportunities

5

Return

Guests book directly with you

The Guest Growth Loop

The Guest Growth Loop

A self-reinforcing cycle that transforms every stay into long-term brand loyalty and direct revenue.

Relationship

Relationship

Build a direct first-party connection with every guest.

Build a direct first-party connection with every guest.

Engagement

Engagement

Create meaningful interactions throughout the guest journey.

Create meaningful interactions throughout the guest journey.

Conversion

Conversion

Turn guest attention into revenue and direct bookings.

Turn guest attention into revenue and direct bookings.

Retention

Retention

Rewards and communication bring guests back to your brand.

Rewards and communication bring guests back to your brand.

Growth

Growth

Three Pillars of Guest Growth

Three Pillars of Guest Growth

Relationship

Know your guests and build a direct connection beyond the reservation.

Guest Profile (CRM)

Guest History & Behavior

Returning Guests

Data Management

Engagement

Create personalized interactions throughout every stage of the guest journey.

Hub Pass

Hub TV

Rewards

Messaging & Campaigns

Conversion

Turn guest attention into measurable business value and direct bookings.

Upsells

Experiences

Direct Booking

Revenue Opportunities

From Reservation to Relationship

From Reservation to Relationship

Hub Experience keeps you connected to every guest across the entire stay lifecycle.

01

Reservation

Confirmation + Hub Pass invite sent

02

Pre-Stay

Digital guide, upsells & experiences

03

During Stay

Hub Pass + Hub TV Immersive experience

04

Checkout

Review request + campaign launch

05

Post-Stay

Rewards +

re-engagement campaigns

06

Return

Direct booking + brand loyalty

Your Guest. Your Relationship.
Your Opportunity.

Your Guest. Your Relationship.
Your Opportunity.

One unified platform, all centered on the guest relationship.

One unified platform, all centered on

the guest relationship.

Guest CRM

Guest CRM

Hub TV

Hub TV

Campaigns

Campaigns

Upsells

Upsells

Experiences

Experiences

Rewards

Rewards

Direct Booking

Direct Booking

Hub Pass

Hub Pass

Business Impact

Business Impact

You manage the stay.
You should own the relationship.

You manage the stay.
You should own the relationship.

Build direct guest relationships, create better experiences,

increase revenue, and bring guests back to your brand.

Build direct guest relationships, create better experiences, increase revenue, and bring guests back to your brand.

Build direct guest relationships, create better experiences, increase revenue, and bring guests back to your brand.

First-Party Data

Capture actionable profiles to

reduce OTA reliance and fuel

direct guest relationship.

High Engagement

Seamless digital experiences

that guests actually want to use

during their stay.

Incremental Revenue

Automated upsells and

targeted offers that convert at

higher rates.

Loyalty & Retention

Turn satisfied guests into

advocates who book direct for

their next stay.

Connect. Engage. Convert. Repeat.

Experience is what the guest sees. Growth is what your

business gets. Hub Experience bridges the gap by turning

every premium interaction into measurable relationship value.

Connect. Engage.
Convert. Repeat.

Experience is what the guest sees. Growth is what your business gets. Hub Experience bridges the gap by turning

every premium interaction into measurable relationship value.

Connect. Engage.
Convert. Repeat.

Experience is what the guest sees. Growth is what your business gets. Hub Experience bridges the gap by turning

every premium interaction into measurable relationship value.

Frequently Asked Questions

Frequently Asked Questions

What is Hub Experience?

Do guests need to download an app?

What is included in Hub Experience?

Does Hub Experience replace booking platforms or OTAs?

Ready to elevate your guest experience and increase your revenue?

Solutions

Devices

For Whom

Resources

English

Solutions

Devices

For Whom

Resources

English

Solutions

Hub Experience

Hub Experience

Hub Experience turns every stay into a direct relationship, helping property managers build their own first-party guest audience, improve the guest experience, unlock new revenue, and create a continuous path back to their brand.

Ready to elevate your guest experience and increase your revenue?